OPENING DATES 2020/21


Whilst this festive season will be an extremely busy one, we are highly committed to ensure that all orders are processed in a timely manner using only reliable courier partners to fulfil all your orders. Like every year, due to the high volume of orders at this time of year, we strongly recommend that you allow plenty of time for delivery. Given the huge recent increase of online purchases and coronavirus, there may be some impact with the usual delivery time frames and we suggest selecting expediting shipping for all your orders to allow a faster delivery time of your goods.

21 December 2020 - OPEN                      26 December 2020 - CLOSED              31 December 2020 - OPEN
22 December 2020 - OPEN                      27 December 2020 - CLOSED              01 January 2021 - CLOSED
23 December 2020 - OPEN                      28 December 2020 - CLOSED              02 January 2021 - OPEN 
24 December 2020 - CLOSED                  29 December 2020 - OPEN
25 December 2020 - CLOSED                  30 December 2020 - OPEN

PLEASE CARFEULY READ OUR OPERATIONS TIMES AND DATES DURING THE FESTIVE SEASON 2020/21.

UK MAINLAND:
All orders destined for delivery within the United Kingdom will be processed as normal until Tuesday the 22nd of December 2020 at 15:00 the latest for both expedited and standard shipping. Orders placed on and between 24,25,26,27 & the 28 of December 2020 will not be processed until Tuesday the 29th of December 2020. Orders placed between the 29th and 31st of December will be accepted and processed as normal. We will not be processing any orders on New Years Day.

EUROPE:
All European orders will be processed as normal until Tuesday the 22nd of December 2020 at 15:00 the latest for both expedited and standard shipping. Orders placed on and between 24,25,26,27 & the 28 of December 2020 will not be processed until Tuesday the 29th of December 2020. Orders placed between the 29th and 31st of December will be accepted and processed as normal. We will not be processing any orders on New Years Day.

INTERNATIONAL:
We will be processing all international orders as normal until Tuesday the 22nd of December 2020 at 15:00 the latest for both expedited and standard shipping. All other international orders placed on or after Wednesday the 23rd of December 2020 will not be processed until Monday the 4th of January 2021. We will not be processing any orders on New Years Day.

CUSTOMER SUPPORT & INQUIRIES:
We will be answering all your inquiries and providing the support necessary as normal. Whilst our offices will be closed for telephone calls on the dates stated above, we are still available via email throughout this festive period excluding the 25th of December 2020 and the 1st of January 2021. 

RETURNS:
We will be processing all returns as normal until Tuesday the 22nd of December 2020 at 18:00 the latest. All return requests placed or received on or after Wednesday the 23rd of December 2020 will not be processed until Monday the 4th of January 2021. 

REFUNDS:
If you are due a refund, this will be initiated as normal until Tuesday the 22nd of December 2020 at 18:00 the latest. Any refunds that are approved on or after Wednesday the 23rd of December 2020 will not be processed until Monday the 4th of January 2021 the earliest. 

If you have any questions or concerns, please feel free to reach out to us.

Wishing you all a wonderful festive season and happy new year!