Frequently Asked Questions*****COVID-19 UPDATE | WE ARE OPERATING AS NORMAL*****
Q: Do you provide warranty on your items?
A: SurplusDrivesUK Ltd does and provides the best warranty in the industry.
Please refer to our warranty statement for more information.
Q: What are your dispatch and delivery times like?
A: All shipments dispatch either on the same or following business day.
Standard shipping 2-3 business days | Expedited shipping 1-2 business days
*Shipments/Deliveries can vary depending on selected shipping methods at check-out.
Q: Are you a VAT registered?
A: Yes we are a VAT registered company. (GB-213969785)
All orders will be issued with an electronic invoice clearly displaying any VAT.
Q: Do you provide invoices?
A: Unless noted to the customer, invoices are available upon request. If VAT has been charged on your purchase, this will clearly be displayed on your invoice and will also be visible at checkout before completing your purchase.
Q: Can I pay using PayPal?
A: Payments via PayPal are accepted. The majority of our customers widely use this payment method since it adds an extra layer of security for peace of mind.
Q: Do you accept all credit cards such as American express?
A: All major credit and debit cards are accepted and are securely handled for us via PayPal and Stripe. If for any reason your payment method has been declined, we kindly ask that you choose a different card to complete your purchase. For more Payment details, click here.
Q: Do items dispatch only from the UK?
A: All our orders are dispatched from our UK warehouse. Should for any reason your order be dispatched from a different location, you will be notified before dispatch.
Q: If I am not sure on what product I need to purchase, can you help?
A: Yes! We are here to help you purchase your technology needs hassle free. Our customer support team will love to assist you by providing you the best customer experience and support possible.
Q: My warranty period has expired and I need a replacement asap.
A: Contact us and we will try our best to provide you with the best solutions available.
Q: A delivery was attempted but I was not available to receive the parcel, please advise.
A: We advise all our customers to contact their local postal office or courier used straight away. Providing them with the tracking number and address the goods were sent to. This will help them re-arrange a delivery slot for you. In some instances, you may even be able to collect your order from the depot provided that you take proof of ID with you. Please ensure to read the missed delivery card for more detailed information.
FOR ANY QUESTIONS OR CONCERNS NOT ADDRESSED ABOVE, PLEASE GET IN TOUCH WITH US AND A MEMBER OF OUR TEAM WILL HAPPILY ASSIST YOU.