We are strongly committed to providing the highest quality of new, used and refurbished items that are delivered to you in excellent condition. However, we understand that sometimes you may need to return an item either due to the item being defective, incorrect or simply ordered the wrong item. Whatever the reason. Once you get in touch with us, we’ll aim our very best to get back to you within the same business day of receiving your query. We’ll assign a dedicated member from our customer support teams to help resolve the problem and, where necessary, will replace or refund any faulty parts promptly with fast delivery options available. All returns are dealt via our warranty department regardless of warranty.
To get in touch with us you can either:
Call us on +44(0)2070188701 or Email us on firstname.lastname@example.org
Further information on the returns procedures below.
Faulty goods within the warranty period
All our IT equipment is supplied with complimentary company warranty. If you find a fault with your goods within your warranty period, let us know immediately and we’ll either fix the problem, send out a replacement or issue a refund. *Please read the warranty statement on our website.
Incomplete or incorrect goods
If delivered goods do not match your order or are missing items, then you must submit a returns request within 14 business days following the date of delivery.
Delivered to wrong address
If your products are delivered to the wrong address, please inform us as soon as possible and we will send out replacements to the correct address when possible and arrange collection from the incorrect address.
If you notify us of cancellation before we send the product, then we will refund your account with no extra charge. If we miss your cancellation and still deliver the goods, we will arrange to collect them free of charge. If you cancel your order after receiving the goods, you may be charged a restocking fee.
How do I return goods?
You must return the entire contents of the product. For open retail and retail sealed items, this includes the manufacturers’ boxes, cables, manuals etc. For refurbished and new bulk, ensure the contents are packaged securely. The product must be packaged correctly otherwise it may get damaged on its way back to us and we can’t be liable for this damage. Contacts us for more information on returning back your purchased goods.
What if I want to return goods that are not faulty but have been opened?
Full refund may be provided which will be decided on a case by case basis and at the discretion of SurpusDrivesUK.